How XYON works

Share your medical history and select your treatment preference. Upload photos of your hair. Your doctor may ask you to verify your identity through your secure account.

Eligibility is determined during your consultation. A board-certified prescribing physician reviews your intake, evaluates your medical history, and decides whether a prescription is appropriate and which medication will suit you best.

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Prescriptions through XYON are currently available only to patients in the United States and Canada. If you live in the EU, you can connect with one of our partner specialist physicians and a licensed compounding pharmacy through XYON's European partner.

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On a one-time plan, the consultation is a flat $20 (USD in the US, CAD in Canada). On a subscription, the initial consultation is included at no extra cost. Consultation fees are non-refundable and apply only if a prescription is issued.

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Your intake covers medical history, current medications, and what you've tried — the context your prescribing physician needs to recommend the right treatment. Everything you submit is visible only to your physician.

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You can flag a preferred medication during your intake. Your prescribing physician considers it alongside your medical history, then recommends the topical treatment they expect to work best for you.

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A doctor reviews your consultation and decides on the ideal treatment plan for your needs.

Every XYON prescriber is board-certified and individually licensed in the state or province where they treat you. They're leaders in their fields with academic and clinical affiliations.

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Once you complete your profile, a prescribing physician typically reviews your intake and connects with you within three to five business days to discuss eligibility.

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Your medication is fulfilled and shipped by the pharmacy. Most orders ship within one week of fulfillment — we'll send tracking details once your prescription ships.

Your subscription covers your prescribed hair loss treatment, ongoing physician consultations, and the medication compounding at a partner pharmacy. The initial consultation is covered separately by XYON and isn't part of the subscription cost.

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Once your prescription is submitted to the pharmacy, fulfillment typically takes 2–3 business days. Delivery from there is usually 5–7 business days. Your tracking number appears in your account's Order History as soon as your treatment ships.

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Log in anytime to request changes to your plan, medication, or dosage. Changes to your medication or dosage require doctor approval. Have questions? We're here.

Yes — ongoing consultations are included with your XYON account. For any medical questions about your treatment, log in to your Consultation Portal to message your prescribing physician directly.

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You'll receive a notification 1–2 months before your next refill is due, prompting you to renew. Renewal is a short intake form covering any health changes — your physician reviews within 1–2 business days.

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Yes. On an Automated Refill plan you can pause from your XYON account for 1, 3, 6, or 9 months. Your subscription resumes automatically after the selected period, and you'll be notified by email three days before billing.

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