XYON is not a healthcare provider nor does it practice medicine or pharmacy. XYON offers health and wellness solutions for men (“Customers”). As part of its offering, on behalf of Customers who are seeking treatment for certain conditions, XYON facilitates telehealth appointments (“Telehealth Services”) between Customers and independent healthcare providers who may be able to provide treatment to Customers (“Telehealth Providers”). If a Telehealth Provider prescribes a medication to a Customer, then, on behalf of the Customer, XYON also facilitates the communication of the prescription to an independent pharmacy (“Pharmacy Providers”) that can fill, dispense and deliver the medication to the Customer (“Pharmacy Services”). XYON’s Services including facilitating the Telehealth Services and Pharmacy Services provided by the Telehealth Providers and Pharmacy Providers, respectively.
By using the Services, you are not entering into a healthcare provider-patient relationship with XYON. Any information that XYON collects from or discloses to the Telehealth Provider or the Pharmacy Provider is limited to what is necessary to provide you the Services and such information is only processed with your express authorization and in connection with our direct customer relationship with you. The practices of any third party are subject to such third party’s own policies and procedures and XYON is not responsible for any of the privacy or data security practices of such third parties. If you have questions about how the Telehealth Provider or Pharmacy Provider process your personal information, please contact them directly.
The Site, Services, Communications and Participation Opportunities are collectively referred to as the “Company Activities and Interactions.”
When you use the Site or Services, we may collect certain information about you. This information may be personal information or other information that does not directly identify you.
1. Personal Information: This category includes any information that would allow us to identify you personally including information that you authorize the Telehealth Provider and Pharmacy Provider to share with XYON.
2. Other Information: This category refers to information that does not directly identify a specific individual. For instance, the Site may track the total number of visitors to the Site, the number of visitors to a particular page of the Site, and/or other such technical information. This data may be used to diagnose problems with the Site, gather demographic, geographic and other information that does not directly identify you to improve our services or marketing efforts, improve our services and product, and for similar purposes. We may also make Personal Information anonymous or aggregate such anonymous data so that it becomes Other Information.
The information we collect through the Site and Services may be collected through a number of ways. Most information is provided voluntarily by you, however, we may also collect certain information about you automatically when you use the Site or Services, as well as through third party sources. This section provides more detail about how we collect information from you:
1. Information Voluntarily Provided: XYON may collect information, which may include Personal Information, voluntarily provided to us by the user. This information may be collected in coordination with a voluntary survey, information or service request, account creation, promotional contest, participate in a give-away, apply for a position with XYON or by similar voluntary methods. This information includes the following categories of information:
2. Information Automatically Collected: XYON may also automatically collect information, which may include information that is considered under certain laws as Personal Information, when you use the Site and Services. This information may include the following categories of information:
3. Third Party Information: XYON may collect certain information with your consent, which may include Personal Information, from third parties, including Telehealth Providers and Pharmacy Providers, and add it to the other information collected. Information from the Telehealth Provider may include information about any prescription issued to you or photographs that you submit to the Telehealth Provider.
Duration of Cookies. We may use “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for much longer or until you or your browser erase them. Persistent cookies have varying durations that are dependent on their expiration date.
What types of cookies do we use?
Information collected by the Company Activities and Interactions is used for the following purposes:
We allow you to “opt-out” of receiving certain marketing material, as discussed in more detail below.
XYON may share your information in the following situations:
XYON does not share your personal information with third parties for those third parties’ direct marketing purposes.
XYON is headquartered in Canada, and uses Third Party Providers in Canada and the United States. This means your Personal Information may be outside of your state, province, country, or governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.
We employ safeguards designed to help preserve our Site’s and Services’ user’s security and privacy and to help prevent the misuse of any Personal Information. These safeguards are consistent with industry standards. We also enter into contracts with our Third Party Providers that require them to treat Personal Information in a way that’s consistent with this Policy. Unfortunately, no data transmission over the Internet or any wireless network can be absolutely secure. As a result, while we strive to protect your Personal Information, we can make no representations or warranties regarding the security of any data exchanged through the Site or Services. There are potential security risks beyond our control. With this in mind, by using the Site and Services you acknowledge that you are transmitting data through the Site and Services at your own risk.
We retain relevant Personal Information related to your account and/or your business relationship with us pursuant to applicable federal, state, provincial, and territorial rules and regulations and so long as retaining said Personal Information is necessary including, but not limited to, the duration of time that you utilize Xyon’s service, including our Site, the duration for which any amounts owed to Xyon are due by you, and a reasonable period after termination of any business relationship via signed release and/or communications between Xyon and you.
You should be aware that third party sites which display advertisements linking to our Site may use a “cookie” to passively collect information to tailor advertising for you. We do not have control over or access to the third-party data collected.
The data we collect from visitors to our Site and users of the Service may be shared with our third party vendors, such as Google or Bing, or other sites on the Internet for data analytics purposes. The privacy policies for such Linked Sites may differ from ours, and you are encouraged to review them.
You may opt out of receiving future promotional communications from us by emailing us at [email protected] or by following the instructions within a promotional communication you received from us. To learn more about your choices regarding receiving promotional emails or other communications, please email us at [email protected].
Protection of XYON: You agree that we, our agents, and independent contractors, may disclose your information, including Personal Information, to the extent that we, our agents, and independent contractors, in our sole discretion, believe doing so may be appropriate, including but not limited to when it may be legally required, necessary to comply with laws, or in response to lawful requests or legal process. We may also share such information where we believe it may limit our liability in an actual or potential lawsuit, or where otherwise necessary to protect our rights, interests and/or property (including, without limitation, to enforce our agreements), or the rights, interests and/or property of our agents, independent contractors, customers, and others.
Opt-out: Our third-party advertising partners may collect data about your visits to the Site to help them better understand your advertising preferences, and provide you with offers they believe you will be interested in. You may opt out of receiving certain advertising tailored to you from third parties. If you would like to opt out of behavioral advertising or to learn more, please visit
Options you select are browser and device specific.
Do Not Track: Our Site does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.
Cookie Usage: Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Site.
We do not intentionally collect data from children under the age of 13. The Sites are not directed to children under 13 and children under 13 should not use the Sites. If we learn that we have inadvertently collected any such data, we will delete it as soon as possible